Everything you need, in one place.
Start here
1 Log in to Intercom
2 Log in to the dashboard
3 Join your advisor pod
4 Send contact details
5 Learn the redirect rules
First week
Set up before the first students arrive
Cart opens Oct 1 and students start being assigned to you straight away, so work through these five first. Everything after this is reference to come back to.
Send your details Watch the walkthroughsContact details
The weeks
Where the cohort is and what each week covers.
Coming soon
Links
Scope
What you own
- A defined roster of students, start to finish
- Proactive outreach to the people who need it
- Replies in Intercom, inside the 24 hour window
- Your advisor pod
- Getting those students to UCL
What you do not
- Coaching anyone's business
- Covering the shared channel for other advisors
- Answering build questions one to one
- Billing, refunds and login problems
- Making custom videos for individual students
How the week runs
Tuesday
Live workshop
Students build alongside the session. If you are running a breakout timer: three dots, apps, timer, five minutes. The co-host cannot hear it, only the room can, so it is not broken.
Wednesday
Homework and Cal Chat
Cal Chat is the mandatory first line, and facilitators enforce it, not just you.
Thursday
Office hours
Where build questions go. Send people here rather than answering one to one.
When it is not yours to answer
You support students through the curriculum. You do not coach their business. Every redirect is already decided, so you are not deciding it in the moment.
| They ask for | Send them to | Why |
|---|---|---|
| Business or strategy coaching | Cal Chat | Outside advisor scope. |
| Help with a build or a tool | Office hours or the Q&A room | Answered once for everyone. |
| Help writing a prompt | Superhuman Prompt Builder | The tool already exists. |
| A one to one Zoom call | Office hours | Does not scale at this roster size. |
| A custom walkthrough video | TUB Connect | Flag the gap, do not film it. |
| Billing, refunds or logins | Support | Support owns it. |
Walkthroughs
Not recorded
Using IntercomFinding the queue, replying, what Fin handles before you
Not recorded
DashboardReading it, and clicking through to a conversation
Not recorded
Slack podPosting, and what belongs here versus Intercom